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Member Instructions

WELCOME TO ALL NEW AND RETURNING MEMBERS!

We hope you have a fantastic Festival! Below are some useful and timely tips to help get you on your way and make the most out of your Inside Out experience: 

Please note: for Members who joined or renewed AFTER APRIL 26th, your Membership Package including Membership Card(s) will be available for pickup only at TIFF Bell Lightbox Box Office.

YOUR MEMBER BADGE

This year, every Member attending the Festival will receive a Member Badge. Your Badge will help you access Member benefits at the Festival, so please wear it or keep it handy when you are on-site. 

Please note that your Member Badge is non-transferable once it has been received. Event admission is subject to event capacity and age restrictions.  Please bring your Member Badge or government-issued ID when purchasing/redeeming additional tickets at the Box Office. 


3 EASY WAYS TO ORDER TICKETS OR REDEEM MEMBER VOUCHERS 

By Phone: In Toronto: 416.599.TIFF (8433), press 0 and then 1 
Toll Free: 1.888.599.8433
Box Office Phone Hours: 10:00 AM - 7:00 PM daily

In Person: TIFF Bell Lightbox, 350 King Street West - 10:00 AM to 10:00 PM daily 

Online: Click here.

HOW DO I PICK UP TICKETS?   

All tickets can be picked up with your membership badge at TIFF Bell Lightbox during box office hours.


MEMBER TICKET PACKAGES

*Memberships that come with tickets have a monetary value and are eligible for a partial tax receipt only.


ORDERS BY PHONE AND IN PERSON

We highly recommend these as the best options for redeeming your Deluxe ticket package because you’ll have a customer service representative there to answer questions and have access to ticket availability information. Have your list of films and questions ready before you call or show up.  


ORDER ONLINE: INSIDEOUT.CA/TORONTOFESTIVAL

Click here for step-by-step instructions of how to redeem ticket packages and vouchers. For order inquires, contact the box office at 416.599.TIFF (8433), and press 0, then 1 and a customer service representative will be glad to assist you.   

 


TICKETS

Due to an update to the TIFF ticketing system, where service charges were previously added on at checkout, online prices for non-Member tickets now reflect and include them (level dependent). Service charges are applied to all points of purchase: online, over the phone and in person. 

WHAT ELSE SHOULD I KNOW?

• Inside Out Members (Supporter through Deluxe levels) are exempt from service charges on member-discounted tickets.
• Proper identification may be required when purchasing and/or picking up Student/Senior tickets
• All screenings are restricted to persons 18 years of age or older except where noted on individual film program page.
• TIFF Bell Lightbox Cinemas and Box Office are wheelchair accessible.
• AGO and Buddies screenings: Please visit the Outside the Box section of the website. Tickets available at venue.
• For full membership details, please visit insideout.ca.


MEMBERS DESK AND FESTIVAL T-SHIRTS

Located beside TIFF Bell Lightbox Box Office, the Guest and Member Service Desk will be open weekdays 4:30PM to 10:00PM and weekends 11:30AM to 10PM except Sunday, June 4th (open 11:00AM to 8:00PM). Benefactor, Patron, Visionary and Deluxe Members receive up to two t-shirts (in total) with Member Badge. T-shirts can be picked up at the Desk beginning May 26th. Limited quantities available.


YOUTH AND SENIORS

Weekday screenings that begin before 6:00 PM are free for Youth (under 25) and Seniors (65+) – ID required. Tickets must be picked up in person at the TIFF Bell Lightbox box office. One ticket per person per screening. 


 FOR ALL BOX OFFICE AND TICKETING HELP CALL: 416.599.TIFF (8433), ext. 0, then 1. Toll free: 1.888.599.8433

Need to contact Inside Out before the Festival? Email membership@insideout.ca or call 416.977.6847 x23.