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Member Instructions

MEMBER-ONLY BOX OFFICE DAYS: MAY 10 AND 11

TICKETS ON SALE TO PUBLIC MAY 12


3 EASY WAYS TO ORDER TICKETS OR REDEEM MEMBER VOUCHERS 

By Phone: 416.599.TIFF (8433) or toll free: 1.888.599.8433 - 10am to 7pm daily

In Person: TIFF Bell Lightbox Reitman Square, 350 King Street West - 10am to 10pm daily

Online: Click Here

HOW DO I PICK UP TICKETS?   

All tickets can be picked up with your membership card at TIFF Bell Lightbox during box office hours.

NOTE: On Monday, May 23, phone and in-person sales will be unavailable. Online purchases will still be available.


TICKET PACKAGE MEMBER VOUCHERS AND DISCOUNT TICKETS

*Ticket Packages are tickets associated with Ticket Package memberships and are not available for Full Tax Receipt memberships.


ORDERS BY PHONE AND IN PERSON

These methods are the best options for new members and for redeeming Member Vouchers (the tickets associated with Ticket Package memberships) because you’ll have a customer service representative there to answer questions and have access to live ticket availability information. Have your list of films and questions ready before you call or show up.


ORDER ONLINE: INSIDEOUT.CA/TORONTOFESTIVAL

For order inquires, contact the box office at 416.599.TIFF (8433) and a customer service representative will be glad to assist you.   

STARTING MAY 10: After reading the Festival Program Guide, have your list of films ready. Go to www.insideout.ca/TorontoFestival and click “BUY TICKETS” on the home page. Select “MEMBER” and enter your login information.

LOGIN: Enter your email or membership number in the “Email or Guest ID” field.

PASSWORD:   Your original password is your last name. Once you have signed in the first time it is recommended that you change your password. Forgot your password? Please call the box office or click “Forgot Password?”


Inside the Member Area, you will have three main options:

1.              USE MEMBER VOUCHERS (Tickets associated with Ticket Package memberships)
2.              BUY TICKETS
3.              CHANGE PASSWORD OR UPDATE INFO

USE MEMBER VOUCHERS takes you to the Member Voucher Redemption Form. This is where you order and claim the tickets that come with your membership—do not buy tickets on this page. Film availability of vouchers redeemed online will be confirmed via email within one business day. Be mindful of how many complimentary tickets for regular screenings and galas you get with your membership (see chart on previous page). To purchase member-priced tickets go to BUY TICKETS in Member Area.


TICKETS

WHAT ELSE SHOULD I KNOW?

• Inside Out Members (Supporter through Deluxe levels) are exempt from service charges on member-discounted tickets.
• Regular service charges: $1 per ticket ($5 per Festival Pass) if you purchase online or by telephone.
Please Note: There are no service charges if you purchase your tickets in person at the TIFF Bell Lightbox box office.
• Proper identification is required when purchasing and/or picking up Student/Senior tickets.
• All screenings are restricted to persons 18 years of age or older except where noted on individual film program page.
• TIFF Bell Lightbox cinemas and box office are wheelchair accessible.
• AGO and Buddies screenings: Please see Outside the Box section on pages 93 to 97. Tickets not available through TBLB Box Office.
• For full membership details please visit www.insideout.ca.


MEMBERSHIP CARD AND LINEUPS

Your membership card is your key to the benefits of your membership. Each card allows access for one person in the assigned member line. IMPORTANT: Please bring your card with you when purchasing/redeeming tickets at the box office.

INVITATIONS

NEW - Paper invitations are no longer issued. Electronic invitations will be sent where applicable.

MEMBERS DESK AND FESTIVAL T-SHIRTS
Located beside TIFF Bell Lightbox Box Office, the Guest and Member Service Desk will be open weekdays 4:30PM to 10:00PM and weekends 11:30AM to 10PM except Sunday, June 5th (open 11:30AM to 8:00PM). Benefactor, Patron, Visionary and Deluxe Members receive up to two t-shirts with Member card. T-shirts can be picked up at the Desk beginning May 27th. Limited quantities.


YOUTH AND SENIORS

FREE TICKETS for Youth (under 25) and Seniors (65+) – ID required:  Weekday matinee screenings (Monday to Friday, starting before 6:00PM). Tickets must be picked up in person at the TIFF Bell Lightbox box office. One ticket per person per screening.

YOUTH UNDER 18 – ID required:  $10 all regular screenings rated lower than Restricted. One ticket per person per screening.


 FOR ALL BOX OFFICE AND TICKETING HELP CALL: 416.599.TIFF (8433) Toll free: 1.888.599.8433

Need to contact Inside Out before the Festival? Email membership@insideout.ca or call 416.977.6847 x23.