How do I redeem a festival ticket package that I purchased or that comes with my membership? How do I access my Digital All-Access Pass?
For complete instructions on how to redeem your festival package or access your Digital All-Access Pass, click on the “How-To” Redeem Packages and Pass PDF.
What are the festival COVID-19 protocols?
For information about the COVID-19 protocols in place at the time of the Festival, May 25th to June 4th, please visit https://tiff.net/covid-19
Where can I get tickets, passes, or packages?
Digital All-Access Passes, 6-Pack and 6-Pack Reel Access packages are available to purchase now at insideout.ca. Individual in-person and digital tickets will go on sale on May 5th, 2023. If you are a member, your ticket packages and passes will be added into your account in advance of the festival.
How do I get tickets for in-person and digital screenings?
Please visit Inside Out Box Office insideout.ca/box-office to view our full list of Inside Out films.
When you find a film that you would like to watch, simply add it to your cart, select your theatre section and seat, and proceed to the checkout. If it is an in-person screening, you will receive a confirmation email with your ticket attached. If it is a digital screening, you will receive a voucher code that will unlock access to that film on our Inside Out online portal at watch.insideout.ca.
Do Inside Out members receive member pricing?
Yes. Inside Out members receive discounts on festival and year round screenings, as well as access to digital screenings depending on membership level. Find out more about Inside Out memberships at insideout.ca/memberships.
Can I share my All Access Digital Pass with friends and family?
No. Passes are tied to the purchaser’s account and cannot be shared.
Passes only allow for one stream per film, per household. Digital tickets may be purchased for other people, but the voucher code cannot be used more than once.
Can I refund or exchange my tickets?
Refunds and exchanges are not available. All sales are final, so please ensure your order is correct before completing your transaction.
I have not received my ticket voucher or confirmation email. What should I do?
Ticket vouchers and confirmation emails are sent automatically when an order has been made. If you do not receive an email within a few minutes of your purchase, please check your junk or spam folders. If you need any assistance beyond this, please contact boxoffice[at]insideout.ca.
Can I stream digital screenings if I am outside Ontario?
All digital screenings are geo-blocked to Ontario. You must be within the province to stream our digital programming.
Will there be rush tickets available for sold out screenings?
Unfortunately, due to reserved seating, there will not be rush ticketing at this year’s festival. An allotment of same day tickets, however, will be released each morning depending on availability.
Questions or Concerns about Venue Accessibility?
Check out our Accessibility page here at https://insideout.ca/accessibility/
Cancelation of Screening Policy:
In the event that a screening is canceled by Inside Out, refunds will be provided through the original method of payment.