COVID-19 Guidelines

IN-PERSON FILM SCREENINGS AND EVENTS AT INSIDE OUT GENERAL PUBLIC COVID-19 GUIDELINES

 

Our Commitment to You

The health and safety of our visitors, volunteers and staff is our top priority. The Inside Out team is committed to providing our patrons with enhanced safety measures, as well as carefully following public health guidelines, to further make your cinema going experience enjoyable and secure. This applies to both TIFF Bell Lightbox and Artscape Sandbox. We are taking the following measures:

Ottawa Festival (November 10-13, 2022)

What are the festival COVID-19 protocols?

For information about the COVID-19 protocols in place at the time of the Festival, Nov 10th – 13th, please visit insideout.ca/festival/covid19.

COVID GUIDELINES & POLICIES
In-Person Film Screenings and Events
INSIDE OUT GENERAL PUBLIC COVID-19 GUIDELINES


Our Commitment to You,

The health and safety of our visitors, volunteers and staff is our top priority. We are taking the following measures:

Inside Out will keep mandatory mask wearing in place for its 2022 film Ottawa festival. 

All visitors must wear a mask that covers their mouth, chin and nose at all times unless they are actively eating or drinking.

  • Increased cleaning and disinfection of frequently touched surfaces prior to all screenings and throughout the day at all our venues.
  • 3 ply masks are available at the venue and will be issued to patrons upon request at the Inside Out Box Office.
  • Hand sanitizing stations and antibacterial wipes will be made available throughout the venue.
  • Theaters will continue to be sold at 100% capacity. Proof of vaccinations is no longer required yet highly recommended for all in-person screenings. 
  • For the safety of all our patrons, you must sit in your pre-assigned seat. 
  • If a seat change is needed for health concerns, if you are uncomfortable with the behavior of a fellow attendee, please ask an Inside Out staff member for further inquiries and assistance, and we will do our best to address the situation.
  • Ensure physical distancing when possible. Avoid crowding in the lobby, outside cinemas, at registration desks or bathrooms is highly recommended at the venues to curb the spread of COVID-19. Please abide by line up signage. 
  • Guests are encouraged to frequently wash their hands for at least 20 seconds with soap and warm water.
  • If you are feeling sick, showing common symptoms or have been exposed to someone with COVID-19, Inside Out requests you to please stay home. Please get in touch with the Box Office to learn more about our COVID-19 exchange/refund policy, boxoffice@insideout.ca.

 

Employee Cleaning Guidelines

  • Hand sanitizing stations, antibacterial wipes, gels and gloves will be made available throughout the venues.
  • Increase cleaning and disinfection of frequently touched surfaces and shared equipment (industry desk, membership desk, green room, box office, etc.) at all our venues. 
  • Shared spaces such as kitchens and bathrooms should be cleaned and disinfected more often. 
  • In addition to routine cleaning and disinfecting of surfaces, hands should be cleaned and disinfected frequently.
  • All staff and volunteer members are encouraged to frequently wash their hands for at least 20 seconds with soap and warm water.
  • Regularly-used electronics like keyboards, printers, laptops, touch screen surfaces, desk accessories, tablets and ticket scanners should be disinfected using department supplies such as antibacterial wipes with 70% alcohol, throughout shifts and especially at the beginning and end of each shift.

Resource for cleaning and disinfecting public spaces during COVID-19
https://www.canada.ca/en/public-health/services/publications/diseases-conditions/cleaning-disinfecting-public-spaces.html

Additional COVID-19 Guidelines

  • All staff must wear a mask that covers their mouth, chin and nose at all times unless they are actively eating or drinking at the venue. 
  • Masks are available at all our venues and can be provided to our staff members at request at the Inside Out Box Office.
  • Proof of vaccination (two doses) is mandatory for all internal festival staff.
    Valid proof of vaccination includes:

    • Receipt from the issuing vaccination clinic or pharmacy;
    • An electronic vaccine receipt issued by the Government of Ontario or another province;
    • A record of each dose of your vaccination, such as a receipt, card or confirmation from an international organization with a certified translation;
    • A QR code from the government’s COVID-19 certification app.
  • Staff and volunteers who elect: (1) not to provide proof of full vaccination status, or (2) who are not fully vaccinated (two doses), are considered not vaccinated.
  • We will make accommodations for staff who are not vaccinated for medical or religious grounds. If you are a staff member and need accommodations, please reach out to Jayne (jayne@insideout.ca) for details.
  • Inside Out staff members are requested to assist patrons and address the situation if a seat change is needed for health concerns, or if they are uncomfortable with the behavior of a fellow attendee. 
  • Ensure adequate ventilation, open windows and doors if possible.
  • If you are feeling sick, showing common symptoms or have been exposed to someone with COVID-19, Inside Out requests you to please work from home if possible or use a sick day(s) to rest and recover. All staff members (permanent or contract) will be provided with COVID-19 paid sick leave.
  • Inside Out will provide COVID-19 antigen rapid test devices to all staff members and volunteers upon request.

 

Locations to find PPE: 

  • Inside Out Box Office
  • Near beginning of lines inside our venue
  • Staff/Volunteer room


*If you see a guest without a mask on, let them know about IO’s mask policy and politely ask the guest if they would:

  • 1) Please put their own mask on OR
  • 2) If they would like a mask, we can provide one for them from our inventory. We have 2 types they can choose from – 3 ply black or humask’s with a clear window for their mouth. 
  • If they decline, ask if it’s for medical accommodation.
  • If it’s not and they still decline, they are not permitted inside Inside Out venues.
  • If they do not abide or voluntarily leave, please notify security. 


Volunteers

All volunteers must wear a mask that covers their mouth, chin and nose at all times unless they are actively eating or drinking at the venue. Masks are available at all our venues and can be found at the Inside Out Box Office.

Vaccines (2 doses) – All volunteers are required to present proof of vaccination.
Volunteers must send their second dose receipt to Ajeya, our Volunteer Coordinator volunteers@insideout.ca in advance of their first shift. 

This information will be kept strictly confidential.

Exceptions: Exceptions are granted for medical and religious reasons. If you are unvaccinated, you will be asked to take a rapid test 48 hours before your shift.

Inside Out will keep mandatory mask wearing in place for its 2022 film festival (May 26 – June 5) until June 5.

 

  • All visitors must wear a mask that covers their mouth, chin and nose at all times unless they are actively eating or drinking.
  • Increased cleaning and disinfection of frequently touched surfaces prior to all screenings and throughout the day at all our venues, including TIFF Bell Lightbox and Artscape Sandbox. 
  • 3 ply masks are available at the venue and will be issued to patrons upon request at the Inside Out Box Office/Membership Desk/Industry Desk.
  • Hand sanitizing stations and antibacterial wipes will be made available throughout the venue.
  • Theatres will continue to be sold at 100% capacity. Proof of vaccinations is no longer required yet highly recommended for all in-person screenings. 
  • For the safety of all our patrons, you must sit in your pre-assigned seat. 
  • If a seat change is needed for health concerns, if you are uncomfortable with the behavior of a fellow attendee, please ask an Inside Out staff member for further inquiries and assistance, and we will do our best to address the situation.
  • Ensure physical distancing when possible. Avoid crowding in the lobby, outside cinemas, at registration desks or bathrooms is highly recommended at the venues to curb the spread of COVID-19. Please abide by line up signage. 
  • Guests are encouraged to frequently wash their hands for at least 20 seconds with soap and warm water.
  • If you are feeling sick, showing common symptoms or have been exposed to someone with COVID-19, Inside Out requests you to please stay home. Please get in touch with the Box Office to learn more about our COVID-19 exchange/refund policy, boxoffice@insideout.ca. 
  • We will offer colour coded stickers to visitors that indicate the following: Red Hexagon (please physical distance), Yellow Square (no need to physical distance but please do not touch, shake hands or hug) or Green Circle (comfortable to interact at closer distance and consensual touching/hugging). Pick up upon request at the Inside Out Box Office//Membership Desk/Industry Registration Desk.

COVID-19 Information from our Venue Partners

 

TIFF’s Response to COVID-19

In response to the Province of Ontario’s updated timeline on removing the masking mandate, as of March 21, 2022, all staff and visitors to TIFF Bell Lightbox must continue to wear a mask for the duration of their time inside the building. Masks are mandatory for all staff, visitors, and guests at TIFF Bell Lightbox unless you are actively eating or drinking in your seat in the cinema.

Theatres will continue to be sold to 100% capacity. Concessions will be available.

For more information about the Health and Safety Protocols at TIFF, please visit: https://tiff.net/covid-19

 

ARTSCAPE

How the COVID-19 restrictions will impact you at ARTSCAPE venues
(updated as of March 9, 2022)
https://www.artscape.ca/2022/03/09/how-the-covid-19-restrictions-will-impact-you-march-2022/

Additional Resources

For any access needs (or accessibility concerns) for upcoming Inside Out events, please contact our Patron Services and Box Office Manager, Jeff Schissler, at Jeff@insideout.ca.

Accommodation plans can take time to implement, so the earlier the better. Thank you!

 
COVID-19: What to Do if You Have COVID-19 Symptoms
https://www.toronto.ca/home/covid-19/covid-19-what-you-should-do/covid-19-what-to-do-if-you-have-covid-19-symptoms/ (updated as of September 21, 2022)

The City of Ottawa’s response to COVID-19 (updated as of October 20, 2022)
https://ottawa.ca/en/health-and-public-safety/covid-19-ottawa .

 

The City of Toronto’s response to COVID-19 (updated as of April 7, 2022)
https://www.toronto.ca/home/covid-19/ 

 

International travelers to Canada must follow the government’s requirements for vaccinated travelers and make use of the ArriveCan app.

For more information, please visit Travel to Canada: https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada#determine-fully